Privacy Policy

Effective date: 5 May 2026

This Privacy Policy explains how Godofwins Casino, operating through godofwins-casino.net, collects, uses, stores, discloses, and protects personal information in connection with its online gambling services. For the purposes of applicable privacy and data protection laws, including the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles, and relevant anti-money laundering and counter-terrorism financing obligations, Godofwins Casino acts as a controller of personal information processed through the website and associated services.

By registering an account, accessing the platform, or using any of the services made available through godofwins-casino.net, users acknowledge that certain processing of personal information is necessary for the provision of gambling services, compliance checks, security controls, responsible gambling measures, and legal obligations. Where consent is relied upon, registration and the voluntary submission of information may constitute that consent. Where processing is required by law, contract, or legitimate operational necessity, the handling of personal information may occur irrespective of marketing preferences.

This Privacy Policy is intended to be clear, accessible, and legally grounded for users in Australia. If you have any questions about this Privacy Policy or wish to exercise your privacy rights, you may contact: [email protected].

1. Introduction

Godofwins Casino is committed to handling personal information in a lawful, fair, and transparent manner. Because online gambling involves account management, identity verification, payment processing, fraud controls, and responsible gambling safeguards, the collection and use of personal information is an essential part of operating the service.

We collect and process personal information only where there is a valid legal basis to do so. Depending on the circumstances, this may include:

• your consent;
• the need to perform a contract with you, including opening and operating your account;
• compliance with legal and regulatory obligations, including AML/CTF and identity verification requirements;
• our legitimate interests in keeping the website secure, preventing fraud, improving services, and administering our operations, provided those interests do not override your rights and freedoms.

If you do not provide certain mandatory information, we may be unable to create or maintain your account, process deposits or withdrawals, verify your identity, provide customer support, or comply with legal requirements.

2. Information We Collect

We may collect personal information directly from you, automatically through your use of the website, and from third parties involved in verification, payments, fraud prevention, analytics, or compliance.

2.1 Personal details you provide

The personal information we may collect includes:

• full name;
• date of birth;
• residential address;
• postal address where different;
• email address;
• telephone number;
• username and account credentials;
• nationality or country of residence;
• government-issued identification details;
• payment and billing information;
• account preferences and communication preferences.

2.2 Gambling account and transaction information

To operate your account and provide gambling services, we may collect and generate:

• account registration data;
• deposits, withdrawals, chargebacks, reversals, and payment method details;
• betting, wagering, gaming, and participation history;
• bonus usage, promotional redemption, and loyalty activity;
• account balance and wallet records;
• records of limits, exclusions, cooldowns, and responsible gambling settings;
• records relating to disputed transactions or account decisions.

2.3 Correspondence and support records

If you contact us, we may retain:

• emails sent to [email protected];
• customer service enquiries;
• complaints and dispute information;
• feedback, survey responses, or other voluntary submissions;
• notes or records created during support interactions.

2.4 Technical and usage information

When you use godofwins-casino.net, technical systems may automatically collect:

• IP address;
• device type, operating system, and browser information;
• language settings;
• timestamps, login records, and session activity;
• referral URLs and browsing interactions on the website;
• cookies, pixels, and similar tracking data;
• geolocation data derived from IP or device settings where relevant to legal compliance and fraud prevention;
• security logs and system event records.

2.5 KYC, source-of-funds, and verification information

To comply with legal obligations and reduce fraud, we may request or collect copies of documents and related information, including:

• passport, driver licence, or other government-issued ID;
• proof of address documents, such as utility bills or bank statements;
• payment card verification materials, subject to masking and security controls;
• bank account or e-wallet ownership confirmation;
• source-of-funds or source-of-wealth documentation;
• selfie, liveness, biometric comparison, or identity-matching data where used by verification providers;
• sanctions, politically exposed person, or adverse media screening results.

2.6 Sensitive information

In limited circumstances, we may collect information that may be regarded as sensitive under applicable law, such as information relevant to responsible gambling, health-related disclosures voluntarily provided by you, or biometric data used for identity verification through approved vendors. We handle such information with increased care and only where reasonably necessary, legally permitted, or required.

3. How We Use Your Information

We use personal information only for specified and legitimate purposes connected with the operation of Godofwins Casino.

3.1 Providing gambling services

We use your information to:

• create and manage your account;
• process deposits and withdrawals;
• facilitate bets, wagers, and game participation;
• administer bonuses, promotions, and loyalty features;
• communicate service updates and account notices;
• resolve technical issues and maintain service continuity.

3.2 Identity verification and legal compliance

We use personal information to meet legal and regulatory obligations, including:

• know your customer checks;
• age verification;
• identity authentication;
• anti-money laundering and counter-terrorism financing compliance;
• sanctions and risk screening;
• fraud monitoring and investigation;
• maintenance of statutory records;
• responses to lawful requests from regulators, courts, law enforcement, or other public authorities.

3.3 Safety, security, and responsible gambling

We may use your information to:

• detect suspicious, fraudulent, collusive, abusive, or criminal activity;
• investigate account misuse, chargeback abuse, bonus abuse, or unauthorised access;
• apply self-exclusion, deposit limits, wagering restrictions, or other responsible gambling controls;
• protect users, staff, systems, and commercial operations.

3.4 Service improvement and research

We may analyse information to:

• understand how users interact with the website;
• improve platform performance and usability;
• develop new features;
• carry out internal reporting, statistics, and business intelligence;
• test, troubleshoot, and secure website infrastructure.

Where possible, this analysis uses aggregated or de-identified data.

4. Marketing Communication

Subject to applicable law, we may use your personal information to send direct marketing relating to products, services, offers, updates, or responsible gambling information that may be relevant to your use of Godofwins Casino.

Marketing data may include:

• your name and contact details;
• account activity and preferences;
• bonus usage and participation trends;
• segmentation data used to tailor communications.

We will not send marketing where prohibited by law or where you have opted out. You may opt out of marketing communications at any time by:

• using the unsubscribe function included in a marketing email; or
• contacting [email protected] and requesting that marketing communications stop.

Please note:

• opting out of marketing does not prevent us from sending essential service or legal notices;
• suppression records may be kept so that your opt-out request can be honoured;
• we may take a reasonable period to process your opt-out request in line with operational and legal requirements.

5. Obtaining Personal Information

We obtain personal information through several channels.

5.1 Information collected directly from you

We collect information when you:

• register an account;
• complete forms on the website;
• upload verification documents;
• make a deposit or withdrawal;
• participate in games, promotions, or surveys;
• contact [email protected];
• set responsible gambling limits or submit related requests.

5.2 Information collected automatically

We collect certain information automatically through cookies, server logs, and similar technologies when you access or use godofwins-casino.net.

5.3 Information from third parties

We may receive personal information from trusted service providers and counterparties, including:

• identity verification vendors;
• payment processors and financial institutions;
• fraud prevention and risk intelligence providers;
• analytics providers;
• game and software providers;
• public databases, sanctions lists, and regulatory sources;
• affiliated companies within the same corporate group, where legally permitted.

Where we receive information from third parties, we take reasonable steps to ensure it has been obtained lawfully.

6. Data Recipients

Access to personal information is limited to persons and organisations that need it for legitimate operational, legal, or security purposes.

Within the Godofwins Casino business and any relevant corporate group, your personal information may be accessed by:

• customer support staff;
• payments and finance personnel;
• compliance, AML, fraud, and risk teams;
• responsible gambling personnel;
• IT, security, and systems administrators;
• legal, audit, and management personnel on a need-to-know basis.

All such access is intended to be proportionate and subject to confidentiality, role-based permissions, and internal security controls.

7. Releasing Data to Third Parties

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy or where required by law.

Third-party recipients may include:

• payment processors, banks, card schemes, and e-wallet providers;
• identity verification and KYC service providers;
• AML/CTF and sanctions screening providers;
• fraud detection and cybersecurity service providers;
• game suppliers, platform providers, and software vendors;
• hosting, cloud storage, and technical infrastructure providers;
• professional advisers, including lawyers, auditors, and consultants;
• regulators, law enforcement bodies, courts, tribunals, and government authorities;
• acquirers, investors, or counterparties involved in a corporate transaction, subject to lawful safeguards.

We may release data to third parties under circumstances including:

• when necessary to process deposits, withdrawals, and payment verification;
• when needed to provide games or platform functionality;
• when required to verify identity, age, location, or eligibility;
• when investigating fraud, money laundering, match-fixing, collusion, chargebacks, or other prohibited conduct;
• when compelled by legal process, statutory obligation, or regulatory request;
• when necessary to enforce our terms, protect legal rights, or defend claims.

If personal information is disclosed overseas, we will take reasonable steps to ensure the recipient handles the information in a manner consistent with applicable privacy obligations, unless an exception under law applies.

8. Data Retention

We retain personal information only for as long as necessary for the purpose for which it was collected, and for any longer period required or permitted by law.

Retention periods are determined by considering:

• legal and regulatory obligations;
• AML/CTF record-keeping requirements;
• dispute resolution needs;
• fraud prevention and security needs;
• taxation, audit, and accounting obligations;
• the operational need to maintain accurate records.

As a general rule, records connected with identity verification, transactions, AML/CTF compliance, and customer due diligence may be retained for at least 5 years after the end of the customer relationship or after the relevant transaction, where required by law.

After the expiry of applicable retention periods, users may request erasure of personal information where no legal ground for continued retention remains. This right is not absolute. We may refuse deletion where retention is necessary to:

• comply with a legal obligation;
• establish, exercise, or defend legal claims;
• detect or prevent fraud or criminal activity;
• maintain suppression lists or essential business records.

Where deletion is not possible, we may securely de-identify or restrict the information.

9. Security of Your Data

Godofwins Casino applies technical and organisational measures designed to protect personal information against misuse, interference, loss, unauthorised access, modification, or disclosure.

These measures may include:

• account access protections using ID and password controls;
• encryption of data in transit using secure transport protocols;
• encryption or other safeguards for data at rest where appropriate;
• role-based access controls and least-privilege principles;
• internal confidentiality requirements for authorised personnel;
• system monitoring, logging, and incident detection;
• secure hosting and network protection measures;
• periodic review of security procedures and access permissions;
• document handling safeguards for KYC and compliance records.

Although we take reasonable steps to secure personal information, no internet transmission or storage system can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their login details and notifying us immediately if they suspect unauthorised access or account compromise.

10. Cookies and Similar Technologies

godofwins-casino.net may use cookies and similar technologies to operate the website, remember preferences, understand usage patterns, improve performance, and support fraud prevention and security.

These technologies may be used for:

• authentication and session management;
• load balancing and technical functionality;
• analytics and website performance measurement;
• remembering user preferences;
• detecting suspicious or automated behaviour.

Users may manage cookie settings through their browser controls. However, disabling certain cookies may affect website functionality, security features, or the availability of some services.

11. Your Rights and Contacting Us

Depending on the circumstances and applicable law, you may have rights in relation to your personal information, including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate, out-of-date, incomplete, irrelevant, or misleading information;
• request deletion of personal information where there is no lawful basis for continued retention;
• object to or request restriction of certain processing activities;
• withdraw consent where processing is based on consent, without affecting prior lawful processing;
• opt out of direct marketing;
• request information about overseas disclosures, where relevant;
• lodge a complaint about the handling of your personal information.

To exercise any of these rights, contact [email protected]. We may need to verify your identity before acting on your request. In some cases, legal or regulatory obligations may limit the extent to which we can comply with a request.

If you believe your privacy rights have been infringed, you may first contact us at [email protected] so that we can investigate and attempt to resolve the matter. You may also have the right to lodge a complaint with the Office of the Australian Information Commissioner or another competent supervisory or regulatory authority, where applicable.

12. Cross-Border Processing

Given the nature of online gambling, technology infrastructure, payment services, fraud screening, and customer support arrangements, personal information may be processed in jurisdictions outside Australia. Where cross-border disclosure occurs, we will take reasonable steps to ensure that the recipient is subject to appropriate privacy and security obligations, except where an applicable legal exception applies.

By using godofwins-casino.net, you acknowledge that some processing activities may involve international data flows necessary for service delivery, compliance, fraud prevention, or technical operations.

13. Children and Age Restrictions

Godofwins Casino does not knowingly offer services to minors or persons below the legal age required to participate in gambling activities. We collect age and identity information to verify eligibility and to prevent underage gambling.

If we become aware that personal information has been collected from a person who is not legally eligible to use the service, we may take steps to suspend or close the account, cancel access, and retain relevant data as required for legal compliance, fraud prevention, and audit purposes.

14. Changes to This Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes in law, regulation, technology, business practices, or service functionality. The latest version will be published on godofwins-casino.net with the updated effective date.

Where changes are material, we may take reasonable steps to bring them to your attention through the website or by email where appropriate. Continued use of the services after an updated Privacy Policy takes effect will generally indicate acknowledgment of the revised terms, to the extent permitted by law.

15. Legal and Regulatory References

This Privacy Policy has been prepared with regard to the following legal and regulatory frameworks relevant to Australia and privacy compliance in gambling operations:

• Privacy Act 1988 (Cth);
• Australian Privacy Principles issued under the Privacy Act 1988 (Cth);
• Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth);
• Anti-Money Laundering and Counter-Terrorism Financing Rules Instrument 2007 (No. 1), as amended;
• Spam Act 2003 (Cth), where relevant to electronic marketing;
• guidance published by the Office of the Australian Information Commissioner;
• guidance and obligations administered by AUSTRAC where applicable.

Official sources:

• Office of the Australian Information Commissioner: https://www.oaic.gov.au
• Federal Register of Legislation: https://www.legislation.gov.au
• AUSTRAC: https://www.austrac.gov.au

16. Contact Details

For all privacy enquiries, data requests, correction requests, complaints, or questions about this Privacy Policy, contact:

[email protected]

This email address is the designated contact point for privacy-related communications concerning Godofwins Casino and godofwins-casino.net.